TERMS AND CONDITIONS
1. BOOKING/REGISTRATION INFORMATION
a) The Registration process is to be completed online. Click Registration Instructions HERE for step-by-step instructions. If you encounter Registration problems, please contact Robin Lee, Quest Sports Travel, at +1.516.270.2022 or via email at email@example.com. Alternatively, you can contact Ken Solomon at +1.781.929.4113 or via email at firstname.lastname@example.org.
b) No contract exists between you (“Customer) and Quest Sports Travel (“QST”) until the Registration process is completed and confirmed by QST. Once a contract exists, it is binding.
2. PROGRAM PRICE
a) The 2015 October Trip to Los Angeles (“Trip”) consists of a fixed Land Package and a variable Airfare.
b) The Land Package price for the Trip is US$1,565, and includes: Meet and Greet session with Steven Gerrard; Premium Match Tickets, LA Galaxy v. Portland Timbers; Pre-match get-together and food with California Reds Supporters; An Evening Event with David Fairclough; Guided Tour of Los Angeles; Airport Transfers and Ground Transportation in the US; 4 nights accommodation at a premium hotel, double occupancy; and 1 Group Dinner.
c) Airfare will vary according to where the Customer is flying from and when the flights are booked.
d) QST will offer each Customer a flight or choice of flights that best fit the Trip’s itinerary. Airlines change airfare constantly, and QST will provide an exact price, in US$ (Dollars) for flight(s) at the time of making the Customer’s reservation. Flights must be paid for in full when making the reservation.
3. SINGLE SUPPLEMENT
The Trip price is based on double occupancy per room. Travelers can request a single room for an additional charge to be determined by the hotel no later than 30 September. The request for a single room must be made at time of Registration.
4. PAYMENT SCHEDULE
a) A minimum initial deposit of $565.00 must be paid at the time of Registration with a credit card. All deposits are non-refundable, subject to Section 7 below.
b) Customer can pay the entire Land Package price at the time of Registration, or choose to pay in two (2) additional installments.
c) If Customer selects the Installment Payment option when Registering, the remainder of the balance due will be automatically billed to Customer’s credit card according to the following schedule: $500 on 15 September, 2015, and $500 on 30 September, 2015. Customer can always make payments online in advance of these deadlines.
d) If any deadline for payment is missed, Customer’s reservation may be released and Customer will still be liable for the full balance.
5. CANCELLATION BY CUSTOMER
Due to the limited nature of space on this Trip, we are unable to provide refunds in the event of cancellation by the Customer. Travel Insurance is therefore recommended (see Section 10 below).
6. CANCELLATION BY QUEST SPORTS TRAVEL
QST reserves the right to cancel the Trip due to insufficient enrollment. Trip must include a minimum of 15 paying Customers. In the unlikely event QST does exercise this right, Customer can expect either a refund or an alternative trip.
a) In the event of insufficient enrollment, QST may offer Customers the same trip with additional charges.
7. FINAL ITINERARY
A final Itinerary, along with any supplemental information, will be sent to Customers as soon as it is completed, and not later than October 5, 2015.
8. AIRLINE TICKETS
All airline reservations made through QST are electronic reservations. Flight details and e-ticket will be sent as soon as flights are secured and paid in full.
a) Passports are required for international travel on this tour.
b) It is the Customer’s responsibility to have all necessary travel documents, including a valid passport, and where necessary, VISA as well.
10. TRAVEL/HEALTH INSURANCE
This Trip does not include Travel/Health Insurance. Travel/Health Insurance is recommended. Customers can purchase Travel/Health Insurance independently from QST or on their own. Recommended Travel insurers include Travelex, Travel Insured International, Allianz Travel Insurance and Travel Guard.
11. COMPANY LIABILITY
a) The availability of some of the Trip activities is dependent upon factors outside of QST’s control (including but not limited to: airline delays, cancellation or lost luggage; event rescheduling or cancellation), and QST cannot be held responsible for such factors.
b) QST reserves the right to amend the itinerary when conditions beyond QST’s control affect the availability of Trip activities. QST will undertake all reasonable efforts to organize alternative and similar activities, and will notify the traveling group of such conditions and changes as soon as is practically possible.
c) QST is not liable for the actions of those traveling on QST Trips. All Customers are to obey the laws of the land in which they are traveling, and QST is under no duty to provide legal or any other assistance to Customers on QST Trips who disobey those laws.
a) QST may use any statements, comments, photographs or photographic likenesses from the Trip for future advertising, promotional or news article materials. QST must receive any objections to this from Customers prior to final payment.
b) It is the responsibility of each Customer to obtain their own personal medical and travel insurance for their tour.
This agreement is subject to the laws and jurisdiction of the state of New York in the United States